Scope of application
These terms and conditions apply to the temporary and paid provision of hotel rooms for accommodation and to all services and deliveries provided in this context, including any advance services in favor of the accommodation guest.
Any terms and conditions of the guest shall not apply, subject to any prior written agreement to the contrary. This also applies to the waiver of the written form requirement. A guest within the meaning of these terms and conditions is both the end consumer and the commercially active entrepreneur.
Contractual partner
The contractual partner is the Hotel-Restaurant Alex, Imhof Armand (hereinafter referred to as "Hotel") and the purchaser/customer - hereinafter referred to as "Guest".
Formation of the contractual relationship
The contractual relationship comes into effect when the electronic confirmation is sent to the guest. Changes or cancelations can only be made within the framework of these GTC.
If a third party has acted on behalf of the guest, the guest shall be liable to the hotel together with the third party as joint and several debtors for all obligations arising from or in connection with the hotel stay.
Prices
Prices for rooms and other services in the hotel are quoted exclusively in Swiss francs (CHF) and include VAT at the statutory rate in accordance with Swiss law. The room prices are exclusive of visitor's tax and accommodation tax.
Guarantee, invoicing, advance payment
Each booking must be guaranteed by a valid credit card.
In the event of an advance payment, 100% of the total amount must be paid within the period stated in the confirmation (usually 7 days before arrival).
Any agreed advance payment must be received before the guest's arrival.
A fee of 3% of the invoice amount will be charged for group payments by credit card.
Arrival and departure
The hotel rooms are ready for occupancy from 14:00 and must be vacated before 11:00 on the day of departure.
Arrivals and departures outside the above-mentioned period are only possible subject to availability and prior contact with our reservation department or reception and will be charged accordingly.
If the room is used after 11:00 a.m., an additional night will be charged.
Check-in is until 18.00 hrs. If you expect to check in after 18:00, please let us know. Late arrival does not have to be guaranteed.
Use and return of hotel rooms
The use of the hotel rooms and the use of the items, equipment and facilities provided may only be used for the intended purpose.
Damage and physical injury due to misuse of the items, equipment and facilities provided will be rejected by the hotel.
It is also recognized as improper use if more people use the rented hotel room(s) than intended or registered.
Damage caused intentionally or negligently by the guest may be charged by the hotel.
Smoking is not permitted in the hotel rooms or in the entire hotel area. The costs of CHF 300.00 for increased cleaning work will be invoiced.
Breakfast
Breakfast is normally included in the room rate. The guest can also book the room without breakfast. The reduction is according to the current hotel price list.
Cancellation conditions
Cancellations must reach us at least 24 hours before the date of arrival, by 12:00 noon.
In the event of cancellation after the above-mentioned deadline or no-show, the room or rooms will be charged at 100%.
Withdrawal of the hotel
If an agreed advance payment or advance payment or other security for payment requested in accordance with point 5 is not made even after a reasonably short grace period set by the hotel has expired, the hotel is entitled to withdraw from the contract immediately.
Furthermore, the hotel is entitled to withdraw from the contract with immediate effect if the commencement, continuation or complete fulfillment of the contractual relationship is not or no longer reasonable for the hotel, but among other things always if
Force majeure/other circumstances for which the hotel is not responsible make fulfillment appear unreasonable.
rooms and/or function rooms were booked under misleading or false statements of material facts (e.g. in the person of the guest or the purpose).
the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardize the smooth operation, safety or reputation of the other guests and/or the hotel, without this being attributable to the hotel's sphere of control or organization.
In the aforementioned cases, the hotel is entitled to withdraw from the contract immediately and the guest is not entitled to any compensation. Any advance payments or payment guarantees made by the Guest shall accrue to the Hotel in accordance with the provisions set out in Section 11.
Aletschspa - if Aletschspa is closed due to maintenance work or other unplanned closures, the hotel cannot guarantee spa entry and no discounts/refunds on hotel accommodation are possible.
Liability of the hotel
In principle, the hotel is only liable to the guest for damage caused to the latter intentionally or through gross negligence as a direct result of non-fulfilment or significantly poor fulfilment of the contractual obligations assumed by the hotel. The amount of compensation shall in any case be limited to a maximum of the compensation for the stay booked by the guest or actually paid by the guest on departure (excluding VAT and cash payments).
Should disruptions or defects in the hotel's services occur, the hotel shall endeavor to remedy such upon knowledge thereof or upon immediate complaint by the guest. The guest is obliged to make every reasonable effort to remedy the disruption and minimize any possible damage, and to notify the hotel immediately of any disruption or damage.
The hotel shall also only be liable for loss of or damage to items brought into the hotel in the event of intent or gross negligence. Insofar as the hotel is legally liable for third parties, it is also only liable if the third party is guilty of gross negligence; the hotel's liability is excluded if the third party caused the damage intentionally.
Any liability claims are forfeited without compensation if the guest does not notify the hotel in writing immediately after becoming aware of the loss, destruction or damage.
The hotel shall not be liable for loss of or damage to the guest's parked or maneuvered motor vehicles and their contents on the hotel property, except in cases of intent or gross negligence.
Messages, post and consignments for the guest are handled with care. The hotel will take care of delivery, short-term storage and - on request - forwarding of the same for a fee.
Claims for damages that are not based on gross negligence or intent, as well as third-party damage or reflex damage, are excluded. Forgotten items are deleted max. Stored at the hotel for 5 days.
Privacy
https://www.hotelalex.ch/datenschutz/
Processing of personal data
Personal data is any information relating to an identified or identifiable individual. A data subject is a person about whom personal data are processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, collection, erasure, retention, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. If and insofar as the EU GDPR is applicable, we also process personal data on the following legal bases in conjunction with Art. 6 (1) GDPR:
lit. a) Processing of personal data with the consent of the data subject.
lit. b) processing of personal data for the performance of a contract with the data subject and for the implementation of corresponding pre-contractual measures.
lit. c) Processing of personal data for compliance with a legal obligation to which we are subject under applicable EU law or under the applicable law of a country in which the GDPR is applicable in whole or in part.
lit. d) Processing of personal data to protect the vital interests of the data subject or another natural person.
lit. f) processing of personal data to protect the legitimate interests of us or of third parties, unless the fundamental freedoms and rights and interests of the data subject override these. The legitimate interests include, in particular, our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for the duration required for the respective purpose or purposes. In the case of longer-term storage obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.
Final provisions, place of jurisdiction, applicable law and address for service
Unilateral amendments or additions to these GTC by the guest are also invalid in written form.
The place of performance and payment is Naters.
Should individual provisions of these GTC for the temporary and paid provision of hotel rooms for accommodation be invalid or void, this shall not affect the validity of the remaining provisions. In this case, the parties undertake to immediately replace the invalid provision with a valid provision that comes as close as possible to the economic intent of the original provision.
The contractual relationship between the guest and the Hotel-Restaurant Alex, Imhof Armand is governed exclusively by Swiss substantive law to the exclusion of all provisions of the IPRG and any applicable bilateral and multilateral international agreements.
The exclusive place of jurisdiction for all claims arising from or in connection with the accommodation contract between the above-mentioned parties is Naters. The contractually agreed place of jurisdiction shall also apply to any pre-litigation interim measures.
Guests residing abroad, or guests with no fixed abode, or with an unknown abode, hereby declare that they have registered in accordance with Art. 50 Para. 2 of the Swiss Debt Enforcement and Bankruptcy Act (SchKG) and choose Naters in favor of Hotel-Restaurant Alex, Imhof Armand and as special domicile for the fulfillment of all liabilities arising from or in connection with the present accommodation contract.
The place of jurisdiction is Brig.
